Question 1

What is Sestag?

Accepted Answer

Sestag is a local discovery and business presence platform. It helps businesses publish structured information online — menus, products, events, services, images, descriptions, contact details, and public links — so customers can find, scan, browse, and understand what the business offers. For customers, it is a fast public page they can open from a link or QR code. For businesses, it is a dashboard for managing what customers see. For local discovery, it creates organized pages that can be indexed, shared, and updated.

Question 2

Who should use Sestag?

Accepted Answer

Sestag is built for local businesses that need a professional digital presence without maintaining a heavy custom website. Restaurants, cafés, bakeries, bars, lounges, and food concepts. Retail shops, boutiques, product sellers, and local stores. Service businesses, venues, event organizers, and local operators. Any business that wants one clean place for customers to discover current information.

Question 3

Is Sestag a replacement for a website?

Accepted Answer

For many local businesses, yes. A traditional website is often expensive, slow to update, and overbuilt for what customers actually need. Sestag focuses on high-value business information: what you offer, where you are, how customers contact you, what is available now, and what is happening soon. A custom website is still useful for complex brands, booking flows, or heavy content strategies. Sestag is better when speed, clarity, discoverability, and easy updates matter more. You can still link to your existing website, Instagram, WhatsApp, Google Maps listing, or delivery channels.

Question 4

Do customers need to install an app?

Accepted Answer

No. Customers open your public Sestag page directly in their browser. They can scan a QR code, click a link, or find your page through search and social sharing. This removes friction and makes the experience work across phones, tablets, and desktops.

Question 5

Can I update my content anytime?

Accepted Answer

Yes. You can update your business information, images, menus, products, services, and events from the dashboard whenever your plan allows it. Changes are designed to be simple enough for daily business use, not just technical users. Update names, prices, descriptions, availability, and visibility. Publish seasonal menus, limited-time offers, events, or new products. Keep old or unavailable content hidden without rebuilding your whole page.

Question 6

What can I publish on my page?

Accepted Answer

Sestag is designed around structured local content, not random blocks of text. Depending on the enabled features and plan, a business can publish profile details, menus, menu items, products, shop-style listings, services, events, images, contact information, and customer-facing links.

Question 7

Can I hide unavailable items without deleting them?

Accepted Answer

Yes. A proper business system should not force you to delete content just because something is temporarily unavailable. Items can be unpublished, archived, or made invisible depending on the content type and workflow. Useful for sold-out products. Useful for seasonal menu items. Useful when preparing content before publishing it publicly.

Question 8

Can I manage more than one branch or business?

Accepted Answer

The platform is designed with business accounts and firm-based management in mind. Availability of multi-branch, multi-business, or team-level controls can depend on your plan and account setup. For businesses with more complex structures, contact support at support@sestag.com.

Question 9

How do QR codes work?

Accepted Answer

Each business can use a QR code that points customers to its public Sestag page or a specific section such as a menu. Customers scan the code with their phone camera and open the page in the browser. No app download required. The QR code can stay the same while your content changes. Useful for tables, counters, packaging, posters, flyers, receipts, and storefronts.

Question 10

Do I get a public link for my business?

Accepted Answer

Yes. Businesses can have a clean public link that can be shared on Instagram, WhatsApp, Google Business Profile, printed material, ads, and customer messages. The goal is to make your current business information accessible from one reliable destination.

Question 11

Can my Sestag page appear on Google?

Accepted Answer

Sestag is built with public discovery in mind. Eligible public pages can include search-friendly page titles, descriptions, structured content, and share metadata. Actual indexing and ranking depend on search engines, content quality, competition, location relevance, page completeness, and how often your page is discovered from other places online. Complete profiles generally perform better than empty or thin pages. Clear descriptions, useful item names, real images, and accurate business details matter. Search engines decide what to crawl, index, and rank; no platform can guarantee ranking.

Question 12

Can I share my page on Instagram, WhatsApp, or other platforms?

Accepted Answer

Yes. Your public page can be shared anywhere a normal web link can be shared. This makes Sestag useful as a link-in-bio destination, menu link, product catalog link, event page, or customer support reference.

Question 13

How much does it cost?

Accepted Answer

Sestag may offer different plans depending on the features, limits, and support level a business needs. Pricing can vary by market, promotions, plan configuration, and active product offering. The current pricing shown inside the platform or during checkout is the source of truth.

Question 14

What is the difference between free and paid plans?

Accepted Answer

Free or entry-level plans are usually best for basic presence. Paid plans are intended for businesses that need more publishing capacity, richer content, better controls, advanced visibility, or operational features. More menus, products, services, events, or published items. Better business presentation and management tools. Team access, support options, or advanced features depending on the plan.

Question 15

What happens if I downgrade my plan?

Accepted Answer

If a lower plan has smaller limits, some content may need to be unpublished, archived, hidden, or restricted until the account fits within the new plan. This protects the business page from showing more than the active subscription allows while avoiding unnecessary data deletion.

Question 16

Can I cancel my subscription?

Accepted Answer

Yes. If subscription management is enabled for your account, you can cancel according to the billing terms shown during checkout or in the customer portal. In many subscription systems, cancellation takes effect at the end of the paid billing period rather than immediately removing paid access.

Question 17

Can customers place orders through the platform?

Accepted Answer

Ordering features may be available depending on the product stage, account configuration, and enabled plan. Where ordering is enabled, the goal is to help customers send structured requests and help businesses manage them cleanly from the dashboard.

Question 18

Does Sestag process customer payments?

Accepted Answer

Sestag does not automatically mean customer payment processing is enabled. Businesses may handle payments through their own point-of-sale, cash, card terminal, delivery provider, bank transfer, or other payment provider depending on their workflow and the features enabled in their account.

Question 19

Does it replace my POS system?

Accepted Answer

Not yet. Sestag should currently be treated as a customer-facing discovery and business management layer that complements your existing operations. Full POS-style workflows are under development, and any POS, inventory, accounting, or payment features should only be relied on when they are explicitly released and enabled for your business account.

Question 20

Who is responsible for prices and availability?

Accepted Answer

The business is responsible for keeping its own prices, descriptions, availability, contact information, and policies accurate. The platform provides the tools to update information, but the business controls the published content.

Question 21

Is my data secure?

Accepted Answer

Sestag uses modern web application security practices such as authenticated access, secure hosting patterns, encrypted transport, session controls, and permission-aware business management. No online system can honestly claim zero risk, but the platform is designed around practical safeguards for business use.

Question 22

Can multiple team members manage the same business?

Accepted Answer

Team access may be available depending on your plan and account setup. This allows a business to separate ownership from day-to-day management and avoid sharing one password across employees. Owners can manage higher-level account settings. Employees can be granted access based on operational needs. Permissions should be limited to what each person actually needs.

Question 23

What should I do if I lose access to my account?

Accepted Answer

Use the available account recovery flow first. If you still cannot access your account, contact support at support@sestag.com from an email address connected to the business or ownership record. Additional verification may be required before access is restored.

Question 24

Can anyone claim my business?

Accepted Answer

Business ownership and access may require verification depending on the context. Sestag should protect legitimate businesses from unauthorized management claims, especially when a public page, brand name, or business identity is involved.

Question 25

How do I get started?

Accepted Answer

Create an account, add your business profile, complete the key public information, upload useful images, then publish the content customers need most. Start with the essentials before adding advanced sections. Business name, category, description, location, and contact details. Menu, products, services, or events depending on your business. Public link and QR code placement where customers already look.

Question 26

What makes a strong business page?

Accepted Answer

A strong page is complete, current, visually credible, and easy to understand. Customers should not have to guess what you sell, where you are, whether information is current, or how to contact you. Use real images where possible. Write clear item names and descriptions. Keep prices and availability updated. Avoid empty sections and outdated promotions. Make the most important customer action obvious.

Question 27

How do I contact support?

Accepted Answer

You can contact support at support@sestag.com. Include your business name, account email, the page or item affected, screenshots if relevant, and a clear explanation of what happened. This helps support understand the issue faster.

Question 28

What counts as an urgent issue?

Accepted Answer

Urgent issues usually involve account access, incorrect public business information, billing problems, broken public pages, or anything that prevents customers from viewing important business content. General setup questions, design preferences, or content cleanup are usually non-urgent.

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