Privacy Policy

Introduction

At Flipylabs (“we,” “us,” or “our”), we are deeply committed to safeguarding your personal data and respecting the privacy of our users. This Privacy Policy details the ways in which we collect, use, disclose, transfer, and protect your information when you access or use our web application (the “Application”). By choosing to visit, interact with, or otherwise utilize the Application, you signify your agreement to the practices described herein. If you find any part of this Privacy Policy unacceptable, you must cease using the Application immediately.

We recognize that the data you provide is valuable, and we strive to maintain the highest standards for data privacy and security. Our data handling procedures are informed by relevant legal requirements, technological best practices, and ethical commitments. However, no system is entirely without risk. Where possible, we adopt industry-leading measures to mitigate potential threats, but we also encourage all users to remain vigilant in protecting their personal information online.

Scope

This Privacy Policy applies to all visitors and users (“you” or “users”) who interact with Flipylabs via the Application, including individuals, corporate entities, partnerships, and other organizations or associations. Specifically, this Policy addresses:

• The categories of information we collect and why we collect them.
• How we process, store, and safeguard your personal data.
• The circumstances under which we may share or transfer your data, both internally and externally.
• Your legal rights and choices, including methods to access, update, or remove your personal data.
• The processes we have in place to address user-generated content and potential privacy concerns.

This Privacy Policy encompasses data collected through the Application itself, as well as information you might voluntarily share with us through other communication channels connected to the Application, such as email or support tickets. Notably, this Policy does not cover data handling by third-party websites or services linked to or embedded within our Application, which maintain their own distinct privacy policies.

Information We Collect

To deliver an optimal and secure user experience, we gather various types of information. The specific nature of this data depends on your interactions with the Application, the features you use, and any services you request. Below is an expanded overview of the types of information we may collect:

• Personal Data: This category includes any information capable of identifying you directly or indirectly, such as your legal name, email address, postal address, phone number, and payment details. We typically obtain Personal Data during account registration, subscription purchases, customer support inquiries, or other direct interactions.
• Account Data: To facilitate secure and individualized access, we store authentication details (e.g., usernames and encrypted passwords). For business users—referred to as “firms”—this may include official documentation, registration IDs, or branding materials that help verify the legitimacy of the firm.
• Usage Data: We gather data about how you navigate and interact with our Application. This may entail IP addresses, time stamps, browser type, device characteristics, operating system details, referral URLs, on-site click patterns, and the amount of time you spend on various pages. Usage Data enables us to diagnose technical issues, optimize user interfaces, and identify trends or areas for improvement.
• Location Data: Certain Application features may request real-time access to your geolocation (e.g., to display nearby firms or suggest region-specific content). You will be prompted before we collect such data, and you may refuse to grant permission. If you grant permission, you can typically revoke it at any time through your device or browser settings.
• Cookies and Similar Technologies: We utilize cookies, web beacons, tags, and analogous tracking mechanisms to store small bits of information on your device. These technologies enhance the functionality of the Application, remembering user preferences, securing logins, and delivering personalized content or advertisements. If you disable cookies, certain features of the Application may be limited or unavailable.
• User-Generated Content: You may choose to upload text, images, videos, links, and other material through your public profile or listings. For firms, this may involve menu items, promotional offers, or references to external websites. While we host this content, we do not systematically screen or endorse its accuracy, nor do we guarantee that it is free from violating third-party rights.
• Third-Party Integrations: If you opt to integrate the Application with external platforms (e.g., social media networks, single sign-on services, or analytics tools), we may receive account details, contacts, or usage metrics from those entities, subject to the privacy settings you have in place with them.

In some circumstances, we may aggregate or de-identify your information so that it no longer identifies you personally. We use such anonymized datasets to understand user behavior, improve our services, and develop new features or analytics models.

How We Use Your Information

We rely on the information collected to provide, maintain, and continually enhance our Application, ensuring it meets the diverse needs of our user base. The primary purposes of data usage include:

• Service Provision: We use your information to create user accounts, process orders or subscriptions, fulfill requests, and verify transactions. This includes billing, account management, delivering notifications or confirmation emails, and offering customer support.
• Personalization: By analyzing your on-site activities, preferences, and prior interactions, we can tailor the Application's content, recommend products or events, and optimize your overall user experience.
• Analytics and Research: Usage Data and aggregated metrics help us detect areas for improvement, gauge the performance of marketing efforts, and better understand overall user behavior. We may also rely on machine learning or statistical models to refine our recommendations or detection capabilities.
• Fraud Prevention and Security: We deploy a variety of measures (e.g., anomaly detection, IP blocking, secure logins) to ensure your personal data remains protected. Monitoring user interactions assists in identifying and mitigating unauthorized or potentially harmful activities.
• Compliance and Legal Obligations: We may use and retain your information as necessary to meet applicable regulatory requirements, respond to lawful requests from public authorities, or defend the rights, property, and safety of our organization, users, or business partners.
• Communications: From time to time, we may email or message you regarding critical system alerts, changes to our policies, or new features. Where permitted, we may also send promotional content. You have the option to unsubscribe from non-essential communications at any time.

Whenever feasible, our use of personal data is grounded in a legitimate legal basis (such as contract performance, consent, or compliance with legal requirements). We will not process your data in ways incompatible with these purposes without first notifying you or obtaining the necessary permissions.

User-Generated Content and Privacy Considerations

Our Application facilitates user-generated content for collaborative and commercial purposes. This may encompass photos, product descriptions, event listings, and editorial content you submit or publish. Please be aware of the following:

• Public Availability: Content you provide may become publicly accessible to others on the Application, especially if you post on forums, public profiles, or open discussion threads. Sensitive personal information should not be posted publicly, as we cannot control how third parties might utilize or further share such data.
• Intellectual Property Rights: When submitting user-generated content, you affirm that you own or have the necessary licenses for such materials. You further grant Flipylabs a non-exclusive, royalty-free, worldwide license to host, reproduce, display, and distribute that content in connection with Application operations.
• Third-Party Privacy: If your content includes details about others (e.g., images, personal data), you must ensure you have obtained their permission to share it. We decline responsibility for any content posted in violation of third-party rights or privacy laws.
• Reporting Mechanism: If you encounter material that you believe is erroneous, illicit, harmful, or infringing, please inform our support team. We will evaluate the report and take suitable action in accordance with our policies, which may include content removal or referral to law enforcement.

While we endeavor to promote a safe and respectful environment, we do not pre-moderate all user-submitted content. You use and rely upon such content at your own discretion and risk.

Third-Party Links and External Resources

Our Application may incorporate hyperlinks, widgets, or references to external platforms and services managed by third parties. These third-party websites or services operate independently from us and are governed by separate privacy policies. We do not control their content, data handling methods, or security processes, and we disclaim any liability for their actions. If you choose to access such external resources, we recommend reviewing their respective privacy notices and terms of use to understand how they collect and process your data.

In certain circumstances, user-generated content (e.g., comments, product listings) may also embed third-party links. Engaging with these links is voluntary, and you do so at your own risk. We encourage you to practice caution and verify the authenticity and reliability of third-party sites or resources before sharing personal or financial information.

Sharing Your Information

We value the trust you place in Flipylabs and endeavor to maintain transparent data-sharing practices. Except as disclosed in this Privacy Policy, we will not sell or rent your personal data to unauthorized third parties for their own marketing efforts. The scenarios in which data sharing may occur include:

• Authorized Service Providers: We collaborate with vetted vendors or service providers to assist with hosting, payment processing, analytics, email communications, customer support, and security monitoring. Such entities receive only the data necessary to fulfill their duties and are contractually restricted from using it for unrelated purposes.
• Affiliates and Subsidiaries: We may share data with affiliated companies under common corporate control. In such cases, these affiliates adhere to the same privacy practices outlined in this Policy.
• Business Transactions: If we undergo a corporate transaction (e.g., merger, acquisition, asset sale, bankruptcy), your information may be transferred to the new owner or successor entity, subject to the same privacy commitments.
• Legal Requirements: We may disclose data if required by law, legal process, or governmental request. This may happen when responding to subpoenas, protecting our rights and property, or ensuring user safety in instances of potential fraud or security risks.
• Consent or Direction: We may disclose or share your personal data in ways not covered by this Privacy Policy if you explicitly instruct or authorize us to do so. Your consent is typically given via opt-in forms or direct communication channels.

We strive to ensure that any third-party entities handling your data maintain robust confidentiality and security protocols. However, once your information leaves our direct control, its handling is governed by the recipient's privacy and data protection policies.

Cookies and Tracking Technologies

We employ a range of tracking technologies—collectively referred to as “cookies”—to gather information about your browsing habits, device configurations, and overall usage patterns. Examples include:

• Essential Cookies: Required for the basic functioning of the Application, enabling session management and core navigation.
• Preference Cookies: Store your settings, such as language, location, or display preferences, to create a more consistent experience.
• Analytics Cookies: Provide us with aggregated data about visitor interactions (e.g., most visited pages, time spent on each page) to facilitate platform optimizations and performance insights.
• Advertising Cookies: May be used to deliver tailored advertisements or to measure the effectiveness of marketing campaigns. In some cases, these cookies might be set by trusted third-party partners.

You can often manage your cookie preferences through browser settings, permitting you to reject or remove certain cookies. Note that disabling cookies may hinder some features of the Application, preventing you from experiencing its full functionality.

Data Retention

We keep your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations, enforce agreements, or resolve disputes. The exact duration may differ based on factors such as the nature of the data, the context of your interactions, and statutory retention periods. After this duration elapses, we securely erase or anonymize the data to prevent re-identification.

Some information you provide (e.g., public posts or reviews) may remain visible to other users even after your account is deactivated or deleted. We do not control third-party preservation of such publicly accessible user-generated content.

Security Measures

At Flipylabs, we utilize a multi-layered security framework to safeguard your personal data against misuse, unauthorized access, and various online threats. These measures include, but are not limited to:

• Encryption: Implementation of industry-standard TLS/SSL protocols to protect data in transit. Sensitive information stored at rest may also be encrypted to an appropriate level.
• Access Controls: Role-based access ensures that only authorized personnel can view or manipulate sensitive user information. Staff members are regularly trained on data protection protocols and best practices.
• Regular Assessments: We perform internal security reviews, third-party vulnerability assessments, and penetration testing to identify and rectify potential weak points within our infrastructure.
• Incident Response: Should a security breach occur, we have protocols to promptly investigate, mitigate potential damage, and notify affected individuals and regulatory authorities as required by law.

Despite these measures, no online service is entirely immune to risks. We encourage you to take extra steps in safeguarding your account, such as using strong and unique passwords, enabling multi-factor authentication where available, and regularly monitoring account activities.

Children's Privacy

Our Application is intended for use by individuals aged 13 and older. We do not knowingly solicit or collect personal data from children under 13. If we discover that we have inadvertently obtained personal information from a minor under 13, we will promptly delete it from our systems. Parents and legal guardians who have reason to believe that their child has submitted personal information through the Application without appropriate permissions should contact us immediately to initiate removal procedures.

In jurisdictions where stricter age thresholds apply, we aim to comply with all relevant regulations to ensure data belonging to minors is handled in a safe and lawful manner. We strongly advise all parents or legal guardians to guide children about responsible online behavior and monitor their online activities.

International Data Transfers

Your personal data may be stored or processed outside your country of residence, including regions with potentially different data protection standards than those in your jurisdiction. In cases where we transfer data internationally, we employ adequate safeguards—such as standard contractual clauses, international framework certifications, or explicit user consent—to ensure your data retains protections in line with this Privacy Policy.

By using our Application and providing us with your information, you acknowledge and consent to these transfers, processing, and storage activities. If your jurisdiction requires other mechanisms to authorize cross-border data transfers, we will comply with such requirements as necessary.

Your Rights and Choices

Depending on applicable laws, you may have certain rights to control or oversee how we manage your personal data. These might include:

• Right to Access: Request copies of the personal data we hold about you.
• Right to Rectification: Update or correct incomplete or outdated information we maintain on file.
• Right to Erasure (Right to Be Forgotten): Ask us to delete or anonymize your personal data under specific conditions (e.g., when the data is no longer necessary for the purpose collected, or you have withdrawn consent).
• Right to Restriction of Processing: Limit how we can use your data, particularly if you dispute its accuracy or our legitimate ground for using it.
• Right to Data Portability: Obtain and reuse your personal data for your own purposes, usually in a commonly used, machine-readable format, where processing is based on consent or contract performance.
• Right to Object: At any time, you can object to the processing of your data for direct marketing or in certain other contexts based on your particular situation.
• Right to Withdraw Consent: If we rely on your consent for any data processing, you may revoke it at any time, though this does not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, please use the contact information provided in this Privacy Policy. We will make every effort to address your request within a reasonable timeframe and in accordance with legal requirements. Should you have unresolved concerns, you may have the right to lodge a complaint with the appropriate supervisory authority in your jurisdiction.

Reporting Inappropriate Content

Although we strive to maintain a platform that is lawful, respectful, and free of harmful materials, we rely on community vigilance to help identify and address problematic content. If you encounter content that you believe violates our Terms of Use, infringes upon privacy rights, or is illegal, offensive, or harmful, please inform our support team at this address. We will investigate all credible reports and take appropriate measures based on our policies, which may include content removal, account suspension, or further investigation.

Changes to This Privacy Policy

As our Application evolves, we may periodically update this Privacy Policy to reflect changes in technology, regulatory obligations, or business practices. Any modifications become effective immediately upon posting the revised version, along with an updated “Last Updated” date at the top. In cases of significant revisions that materially affect your privacy rights, we may provide additional notice (e.g., via email or prominent notification on the Application) before such changes take effect.

Your continued use of the Application following any posted update constitutes acceptance of the revised Privacy Policy. If you do not agree with the modifications, you must promptly discontinue your access and usage.

Contact Us

Should you have any questions, complaints, or feedback regarding our data-handling practices, or if you wish to exercise any of your privacy rights, please reach out via this email address. We treat all inquiries seriously and endeavor to respond within a reasonable time frame, typically within 30 days or as mandated by relevant laws.

We encourage you to contact us directly with any concerns so we can work toward a mutually satisfactory resolution. Where unresolved issues persist, you may have the option to approach a competent data protection authority or regulatory body for additional guidance or relief.

By using the Application, you acknowledge that you have read and understood this Privacy Policy in full. We appreciate your trust and will make all reasonable efforts to protect your data as described herein. If you do not consent to these practices, please discontinue use of our Application immediately.